Refund policy
1. Return Policy
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return:
- The item must be unused, uninstalled, and in its original condition
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
Items that have been installed, used, modified, or tampered with are NOT eligible for return.
2. Installed Products (Final Sale)
Any product that has been installed, wired, altered, or modified is considered FINAL SALE and is non-refundable.
3. Installation Services
All installation services are non-refundable once completed.
If there is an issue related to installation workmanship, customers must contact us within 7 days of service. We will inspect and correct any verified workmanship-related issues.
4. Refunds
Once we receive and inspect your return, we will notify you of approval or rejection.
If approved, refunds will be issued to your original payment method within 5–10 business days.
6. Non-Returnable Items
The following items are not eligible for return:
- Installed or used products
- Custom orders or special requests
- Sale or clearance items
7. Damaged or Defective Items
If your item arrives damaged or defective, you must contact us within 48 hours of delivery.
Please include photos or videos showing the issue.
We will review the claim and may offer a replacement, partial refund, or full refund depending on the situation.
8. Return Process
To start a return, contact us at:
Email: BurgosCustoms@gmail.com
Please include:
- Your order number
- Reason for return
- Photos (if applicable)
9. Policy Enforcement
We reserve the right to deny any return that does not meet the conditions listed above.
We also reserve the right to refuse service to anyone who abuses this policy.